CONFIRMED: DXC Technology announced the partnership in a press release on 13 October 2026. All performance figures below are DXC’s own claims and have not been independently checked. No deal value was disclosed.
DXC Technology, a large IT services company, says it has partnered with LangChain, the US company behind popular tools for building AI agents. DXC is also licensing LangChain’s LangSmith platform for its OASIS system, which uses AI agents to help run customers’ IT operations [1].
What are LangChain, LangGraph and LangSmith?
- LangChain is a company that makes software for building AI agents: AI programs that can take steps on their own, such as looking into a problem and running tools to fix it.
- LangGraph is LangChain’s free, open-source framework for organising how agents work. DXC says it handles things like handing tasks between agents, keeping track of progress and pulling in a human when needed [1].
- LangSmith is LangChain’s paid platform for building, testing (“evaluation”) and watching (“observability”) agents, so engineers can see what agents did and why [1].
What was announced (CONFIRMED)
DXC says the partnership “builds on DXC’s use of LangGraph within DXC OASIS”, which it calls its orchestration platform for mission-critical IT operations. “DXC is also licensing LangSmith to support the development, evaluation, and observability of OASIS agents” [1].
According to DXC, “OASIS is already in production and scaling toward 125 customer environments across regulated industries and multiple geographies” [1]. It did not name customers.
DXC’s performance claims (COMPANY CLAIM)
DXC says that in “specific production use cases” [1]:
- Filesystem incidents fell from 53-90 minutes to 3-6 minutes.
- Database performance incidents fell from 2-3 hours to 5-12 minutes.
- Complex problem management fell from 2-6 days to 8-10 minutes.
Dan Gray, President of Global Infrastructure Services at DXC, said: “Across more than 500 measured use cases, OASIS has reduced resolution time by 95% on average, with diagnostic accuracy of 92% or better when validated against senior engineer judgment” [1].
These are DXC’s own numbers. The release does not say how the use cases were picked or measured.
Keeping humans in charge (CONFIRMED as described by DXC)
DXC says agents work “within defined authority”. “Actions are assessed based on factors including reversibility, impact, verifiability, and an agent’s track record. Sensitive actions can be paused for human approval before execution” [1]. In plain terms: the riskier or harder to undo an action is, the more likely a person has to sign it off first. DXC says agent decisions and tool use are logged so people can see what happened [1].
LangChain’s Chief Operating Officer, Julia Schottenstein, said enterprises getting ahead are “taking ownership of their agent stack” [1].
What this means
- Agents are moving into day-to-day IT work. A large services firm says it is running them in live customer systems, not just trials.
- The big numbers are unproven outside DXC. Speed-ups of 95% are company claims without independent checks.
- Human approval is built in. DXC is stressing controls on what agents can do alone, a key concern for regulated industries.
- Money terms are private. Neither company disclosed the value of the deal.
Sources
- DXC Technology, press release announcing partnership with LangChain (PRNewswire, via AAP), 13 October 2026. https://www.aap.com.au/aapreleases/cision20261013ae70431/
