Enterprise AI
Coverage of enterprise AI: how businesses adopt and pay for AI, enterprise LLM platforms, AI assistants for work, costs and adoption data.
Stories from Enterprise AI come first, newest first, then stories from connected topics (AI Agents, AI Agents, agentic AI, AI, AI Funding & Deals, ServiceNow), each labelled with where it comes from. This view is not indexed by search engines.
Salesforce Agrees to Buy Cresta, Maker of Call Centre Voice Agents
Salesforce Cresta deal: Salesforce has agreed to buy the voice AI agent company for its Service Cloud. Terms are undisclosed; one report puts it at $2.7bn.
Latest
Tencent Says WorkBuddy Passed 9bn Tasks as It Previews Hy4 Release
Tencent WorkBuddy has handled over nine billion task requests since March, Tencent says, as it previews Hy4 and reports doubled overseas cloud customers.
Salesforce Agrees to Buy Rune, Maker of AI Military Logistics Software
Salesforce has agreed to buy Rune Technologies, whose AI software forecasts military supply needs offline. Terms were not disclosed.
GitLab Orbit Goes GA, Claiming Up to 45x Fewer Agent Retries
GitLab Orbit, a context graph for AI coding agents, is now GA. GitLab says its tests showed up to 45x fewer retries and 4.5x fewer tokens.
Serval Raises $150m at a $3bn Valuation to Take On ServiceNow
Sequoia led Serval's $150m Series C at a $3bn valuation. The IT automation start-up will hire 500 people and build out its Catalyst AI agent.
Freshworks Buys Robusta to Add AI Outage Investigation to Freshservice
Freshworks has bought Robusta, whose AI agents investigate IT outages and suggest fixes for engineers to approve, for Freshservice. No price given.
Fragment Raises $56m for AI Agents That Fix Purchasing Errors
Fragment launched with $56m, including an 8VC-led Series A, for AI agents that fix purchasing and invoice exceptions at Graybar, CNX and others.
ServiceNow Forms 11-Member AI Alliance With OpenAI and Anthropic
ServiceNow's Control Tower Alliance has 11 founding members, including OpenAI, Anthropic, NVIDIA and Okta, to certify AI tools for governance.
ServiceNow Plugin Arrives in ChatGPT as OpenAI Partnership Widens
ServiceNow's MCP plugin is live in OpenAI's marketplace, running under Action Fabric permissions; security, voice and Codex tools follow in 2027.
Claude Enterprise Gets Smart Reports, With 10 Free Reports a Month
Anthropic has made smart reports, in-app surveys and pooled group budgets generally available for Claude Enterprise, to show what AI spending produces.
Claude for Legal Gets a Gallery of Ready-Made Artifacts for Lawyers
Anthropic has added a gallery of ready-made legal artifacts to Claude for Legal, from cite checks to contract tables, plus free tools for legal aid groups.
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